Destination
We currently only deliver Geckos to addresses in Australia.
Currency
All charges are billed in A$ and are inclusive of GST.
Delivery costs
Gecko offers a flat rate for shipping: $12 per order.
Easy.
Payment methods
We accept Visa, Mastercard and Bankcard via our secure online
ordering system. We do not charge a credit card surcharge.
Process
After choosing to place an order for your Gecko the following
process takes place during our business hours (9am-5pm Monday-Friday
EST/EDST).
- You
shall receive a confirmation email that your order has been
received and is being packed.
- We pass
your order on to our warehouse for dispatch.
- Your
Gecko will be packaged by our warehouse in a manner which will
prevent product damage during transport.
- If your
Gecko is in stock and it is ordered prior to 12.30pm Eastern
Australia time (Daylight Saving time when applicable) it will be
dispatched the same business day once payment is cleared. Orders
received after 12.30p.m will be dispatched the following day.
- Goods
are freighted via Star Track express. In the event that the
package cannot fit in your letterbox or no one is at home to
receive it, a card shall be left advising how collection can be
arranged.
Refund policy
Any faulty or damaged stock received within 14 days will be
replaced at no charge. Any orders received incorrectly as a result
of our error will be replaced at no additional charge. All other
orders can be refunded if we are informed within 7 days of dispatch
and the order is unopened upon return. In this case return postage
costs will be the responsibility of the customer.
Should you wish to make a claim in relation to this refund
policy, this must be done by email or facsimile within 24 hours of
receiving your goods. After confirming any claim we shall re-supply
the goods or credit your account in full. Except in the case of
‘returned unopened’ orders, any cost for the re-shipping of product
shall be the responsibility of Cicada Mobile Pty Ltd. i.e. no
additional charges shall be the responsibility of our customers.
Delivery times
Addresses in Eastern Seaboard city centres should receive their
delivery within 2 business days of dispatch. Western Seaboard,
Country and Regional areas should be received within 4 business
days.
Order methods
The most effective way to place an order is via our website.
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