Shopping & shipping
How soon will my order arrive?
Star Track Express packages will arrive 2-4 business days
from our shipment date.
Orders placed on the Gecko Webstore by 12.30 p.m. Sydney Time will
be shipped the same business day. Orders received after 12.30 p.m.
Sydney Time will be processed the next business day. (Please note:
Orders are processed on weekdays only.)
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Are there any shipping restrictions?
Just a few:
• Web orders only ship to Australian destinations
• There's no weekend delivery service
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What's the return policy on items purchased
through geckoworld.com.au?
If you've purchased a Gecko phone through this website, you can
return it within 14 days for a full refund (excluding postage) so long as the phone is
in its original condition and packaging, and it hasn’t been
activated. Sorry, but Gecko can't accept returns after 14 days. We
will credit back directly to the credit card that was used to
purchase the Gecko phone.
If you'd like to return your Gecko phone, please call 1300 GO GECKO
to find out how.
If you got your Gecko phone from another store, please contact them
for details on their returns policy. If you can’t get to the store
to fulfill their return conditions please call 1300 GO GECKO and we
will see if we can help.
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What is a 3-Digit CVN Number?
CVN stands for Card Verification Number. The CVN is the 3-digit
number that appears within the signature panel on the back of your
Visa, MasterCard or debit card. As added security, Gecko requests
this number in order to complete all purchase transactions.
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Phone plan and activation
How do I activate my Gecko phone?
Go here and complete the
activation process.
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Why is No Network on my screen?
If your Gecko says No Network it means your phone is not activated
yet.
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What are the Reward Mobile Plan details?
Your Gecko phone will be activated on a 24 month contract. The
contract terms are $12 per month. Standard call costs are only 20
cents for 30 seconds and there is no flag fall. You will be billed
monthly via email delivery. Go to the
Plan & warranty section of this site for full
details.
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How will I receive my Reward Mobile bills?
Bills will be delivered to you monthly via email.
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Can I use my Gecko phone with any SIM?
No, your Gecko phone can only be activated with the Gecko SIM card
provided.
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Can I terminate my phone plan at any time?
You can terminate you phone plan at any time by paying the balance
of the term remaining. For example, if you terminated your contract
after 6 months, you would have 18 months remaining. The termination
cost would be $216 = 18 x $12, plus any charges for calls that you
have made.
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What is the second SIM card for?
The second SIM card found in the Gecko pack is for you, Mum
or Dad, to redeem your exclusive Reward Mobile offer. When you
connect this SIM to the Gecko Rewards $12 plan you get $99 credit!
That’s the cost of the Gecko back in credit.
To activate this SIM all you have to do is visit
rewardmobile.com.au and
follow the easy steps for online application. For full terms and
conditions regarding this offer please visit
rewardmobile.com.au or
call 1300 368 306.
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Is there a prepaid plan?
Currently there are no prepaid plans available for your Gecko phone.
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How much do Reward Mobile Minutes cost?
Are there peak and off peak times?
The call costs for the Gecko Reward Mobile plan are 20 cents for 30
seconds. This is a flat rate, there are no peak or off-peak times.
There is no flag-fall for a call on your Gecko phone.
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What Network does the Gecko operate on?
Your Gecko phone is delivered on the Vodafone network.
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Is there a flag-fall for calls on my Gecko?
There is no flag-fall for calls on your Gecko Reward Mobile plan.
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How can I find out what my wireless network
coverage is?
The Vodafone network covers up to 94.5% of the Australian
population. For details of the Vodafone network coverage
check here:
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How much do my 000 emergency calls cost?
All calls to 000 in Australia are free. Calls to 000 should only be
made if there is a genuine emergency. We recommend that parents
discuss what kids should do in a situation that might involve
calling 000 assistance, and talk over scenarios that constitute an
emergency. We hope you'll never have to use this phone feature, but
it's always good to be prepared, just in case.
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How does the emergency call button work on
the Gecko phone?
On your Gecko phone, there's a 000 emergency call button on the
right hand side of the phone, so kids can always get help if they
need it, anytime or anywhere.
We recommend that parents discuss what kids should do in a situation
that might involve calling 000 assistance, and talk over scenarios
that constitute an emergency. We hope you'll never have to use this
phone feature, but it's always good to be prepared, just in case.
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The Gecko Phone
Why do you call it a Gecko phone?
Geckos are remarkable creatures. They’re extremely sociable, come
from close-knit communities and have heaps of friends. They are also
true individuals - finding two the same is hard, since they belong
to all sorts of family trees and have different coloured skins,
voices and personalities. Just like kids!!
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How many numbers can my Gecko phone hold?
Up to 22 - one number each for Mum and Dad, and up to 20 that can be
programmed into the Phone Book. There's also a button to make an
emergency call.
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How do I turn a Gecko phone on and off?
Just press and hold the End button. That turns your Gecko phone on
and off.
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How do I get names and phone numbers in
there?
Access to the Phone Book is password-protected, so you'll have to
check in with your parents before you add or delete anybody's
number. All the directions for how to do that are in the Parents’
guide that can be downloaded from this site.
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Can I call anybody I want on my Gecko phone?
You can call anybody who's in your Phone Book, so that's 20 of your
friends or family, plus Mum, Dad, and the emergency call button.
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Can my Gecko
phone call international numbers?
When we connect your Gecko, it is unable to call international
numbers. If your parents really want you to be able to call
international numbers they will need to contact Reward Mobile on
1300 GO GECKO to ask for this to be activated. The international
number will also need to be added to your Phone Book.
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Can I view my usage?
Yes, you can view your current usage and bills by logging into your
account at geckoworld.com.au. You can also receive Gecko-lerts,
which notify parents what their child’s Gecko usage is.
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What are
Gecko-lerts?
Gecko Alerts are SMS that can be sent to a nominated mobile number
to advise parents when the Gecko usage has reached $9 and again at
$19( excluding GST). These SMS are charged at 25c. Keep in mind the
Gecko billing system can be a minimum of 24hrs behind.
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What comes with my Gecko phone?
A battery charger and a backpack clip, a pre-loaded SIM card which
requires activation, and phone manuals for Parents and Kids.
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Is there other stuff I need?
When you buy a Gecko phone, you're all set. Gecko phones have plenty
of accessories, but you don't need them to make the phone work.
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How do I recharge my Gecko phone?
You just plug one end of the charger into the bottom of your phone
and the other end into a standard power point.
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What if I'm talking to somebody on the phone
and somebody else calls me?
Your Gecko phone will beep to let you know you’ve got another call
waiting. The display panel will show you the new number and give you
an option to swap calls. If you decide to take the new call, press
the key under the word SWAP on the screen. When you're finished
talking to that caller, just press END. The call on hold (that's the
first person you were talking to) will automatically be reconnected.
When you're ready to end that call, just press end again.
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How do I activate
call waiting?
Call waiting is turned on when your Gecko is activated. If you would
like this to be turned off, Mum or Dad can call 1300 GO GECKO to
request that call waiting be turned off.
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What should I do if my Gecko phone doesn't
work?
First, download the Kids’ guide from the Kids’ bits section of this
website and make sure everything's on and working. After you check
all that out, check in with your parents, who can look at your
calling plan and make sure everything there is okay. If your phone
still doesn't work, please contact the place where you bought it. If
they can’t help, call 1300 GO GECKO for assistance.
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What if I want to return my Gecko phone?
If your phone was purchased through our web store contact 1300 GO
GECKO for assistance. If you bought your phone elsewhere, contact
the store where you bought your Gecko phone for details on their
returns policy.
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Is my Gecko phone covered under a warranty?
Gecko offers warranty protection for our phones. Our warranty
coverage is explained in detail in the Parents’ guide that can be
downloaded from the Parents’ bits part of this site. Alternatively,
it’s also in the Plan & warranty section here at geckoworld.com.au.
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What do I do if I lose my
Gecko phone?
If you lose your Gecko phone just call 1300 GO GECKO immediately so
we can put a bar on the phone so no more calls can be made.
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What if my Gecko phone
is damaged?
If your Gecko phone is damaged please check the warranty to see if
it is covered. The warranty coverage can be viewed in detail in the
Parents’ guide that can be downloaded from the Parents’ bits part of
this site. Alternatively, it’s also in the Plan & warranty section
here at geckoworld.com.au.
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What's the emergency call button for? How
does it work?
Emergencies don't happen very often. But if you ever have one, your
Gecko phone can call Emergency Services right away. Details are
below, and also in the Kids’ Guide that can be downloaded from this
site.
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How do I change the lights and sounds on my
phone?
You can download the directions (they're simple) from the
Kids’ Guide. We also explain them each
separately at the end of this page.
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Can anybody call me?
You can get calls from anybody who's listed in your Phone Book and
from your Mum and Dad (or whoever is programmed into your Speed Dial
keys). Your parents can decide if you can get calls from other
people by using Call Screening. If Call Screening is OFF, your Gecko
phone will accept all incoming calls. When Call Screening is ON, the
phone will accept calls only from numbers programmed into your Phone
Book and Speed Dial keys. (Unless it is changed, the setting for
Call Screening is OFF.)
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What if I can't make or receive any calls?
The Gecko phone is a GSM handset and must be within a GSM service
area to make and get calls. So make sure you're in a GSM service
area. Then, check with your parents to make sure your phone is
activated. If all that's OK, check to make sure the battery is
charged. If, after charging, there is still a problem you may need
to manually reset the phone (see the Parents’ manual).
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What if my Gecko phone won't turn on?
You've probably just got a dead battery. Plug your phone charger
into a standard power point. It takes about 120 minutes for your
Gecko phone to charge completely. If that doesn't work, try the
Manual Reset Option described in the How
to… part of this section.
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What happens
if I don't have my Gecko phone with me and somebody tries to call?
Your Gecko phone will keep track of any calls you miss as long as
it's turned on. To ignore the list of missed calls, choose IGNORE.
If you want to see the list, choose READ. You can use -> to see all
the calls you missed. Then choose <- to return to the normal
display.
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What happens
if I don't have my Gecko phone with me and somebody tries to call?
Your Gecko phone will keep track of any calls you miss as long as
it's turned on. To ignore the list of missed calls, choose IGNORE.
If you want to see the list, choose READ. You can use -> to see all
the calls you missed. Then choose <- to return to the normal
display.
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Do I have voicemail?
No, Gecko phones don’t have voicemail, but if your Gecko is turned
on it does keep a track of any missed calls.
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What's the deal with the lights?
One of the coolest things about the Gecko phone is its Gecko
Fireworks light display. Here's what happens:
- The phone lights up every 5-10 minutes
when it's turned on and whenever the Fireworks button (between
the volume buttons on the left side of the phone) is pressed.
The lights go off after 15 seconds and when your Gecko phone is
turned off.
- The background colour on the display
panel changes during the Fireworks display (but will always be
red when the emergency call button is pressed).
- The lights on the call keys glow when
you press them and when you receive a call.
- A Gecko’s tail-lights flash when the
phone's battery is charging and every few minutes when it's on.
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How do I change the ring tunes?
You can give a specific ring tune to the Mum and Dad numbers, and
one ring tune for all the callers in the Phone Book, so you'll know
who's calling right away. Directions on changing ring tunes are in
the How to… part of this section.
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How do I change the display colours?
You can also give unique display colors to your Mum, Dad, and Phone
Book numbers. Directions on changing ring tunes are in the How to…
part of this section.
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Can I change the animations, too?
Oh, yeah. You can also pick different animations for your Gecko
phone, depending on your mood, and change them as often as you like.
Directions on changing ring tunes are in the
How to… part of this section.
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Can my Gecko download
ring tones or wallpapers?
Your Gecko is not able to download ring tones or wallpapers. It has
its own unique animation and ring tunes that are only available on
the Gecko phone.
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Can I receive or send
Premium Text?
The Gecko phone is not able to send or receive Premium Text or SMS.
Some Premium Text services are activated through websites, so if you
do notice charges for Premium Text services appearing on your bill
please call 1300 GO GECKO so we can advise you how to stop these
charges.
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What happens when I
outgrow my Gecko?
If after 2 years you happen to outgrow your Gecko you can continue
to use your Gecko, purchase a new Gecko Phone or transfer your Gecko
number to a different plan with Reward Mobile.
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